Responsible Gaming at aec67

aec67 takes responsible gaming seriously as a core business value, not merely a regulatory checkbox. We believe that a sustainable, trustworthy gaming platform depends on the long-term wellbeing of its players. Every feature, promotion, and piece of communications we produce is designed with player safety in mind, and our responsible gaming framework is embedded at every level of the platform — from account registration through to payment processing and customer support.

Our responsible gaming programme is built on three foundational principles: prevention, intervention, and support. Prevention means designing our platform so that risky behaviour is minimised by default — for example, by requiring players to actively set deposit limits at registration, and by surfacing reality check reminders automatically during extended sessions. Intervention means that our support team and automated monitoring systems are actively looking for patterns of problematic play and will reach out to players proactively when concerns are identified. Support means that players who need help — whether for themselves or on behalf of a family member — can always access timely, compassionate assistance from the aec67 team.

aec67 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we recognise that gambling-related harm can affect individuals and families from all walks of life. Our responsible gaming resources and tools are designed to be accessible to all players regardless of their level of gaming experience, and all responsible gaming features are available free of charge within the aec67 account panel.

aec67 staff who interact with players — including our 24/7 live chat support agents — receive regular training on recognising the signs of problem gambling and on how to signpost players to the appropriate self-help tools and external support organisations. We are committed to continuous improvement of our responsible gaming practices and regularly review the effectiveness of our player protection measures.

Self-exclusion is the most powerful tool available to aec67 players who are concerned that their gambling has become, or is at risk of becoming, a problem. When you self-exclude, your aec67 account is suspended for the duration you select. During the self-exclusion period, you will be completely unable to log in, place bets, make deposits, or participate in any games on the platform.

How to request self-exclusion: You can initiate self-exclusion directly from the Responsible Gaming section of your account settings panel, or by contacting the aec67 support team via 24/7 live chat or email at [email protected]. Self-exclusion requests submitted via live chat or email are processed within 24 hours of receipt. If you are in immediate distress and need your account suspended urgently, please make this clear to the support agent — urgent requests are escalated and processed within 2 hours.

Available self-exclusion periods: aec67 offers the following self-exclusion options: 6 months, 1 year, 2 years, 5 years, and permanent (indefinite). We recommend choosing a period that reflects a serious commitment to addressing any gambling-related concerns — we do not offer self-exclusion periods shorter than 6 months, as shorter periods do not provide sufficient time for genuine recovery and reflection.

What happens during self-exclusion: Once self-exclusion is active, aec67 will immediately cease all marketing communications to your registered email address and mobile number. Your account balance is preserved and will be available for withdrawal at the end of the self-exclusion period (for time-limited exclusions) or upon permanent account closure (for indefinite exclusions). You will not be able to create a new aec67 account using the same identity details during the self-exclusion period — our system cross-references new registrations against the self-exclusion register.

Early termination policy: Self-exclusion at aec67 is a firm commitment. Requests to reinstate a self-excluded account before the end of the exclusion period will not be honoured under any circumstances, including claims of financial hardship, personal circumstances, or technical errors. This policy exists to protect you. Once your chosen exclusion period has expired, a 7-day cooling-off period applies before your account can be reactivated, during which you are encouraged to reconfirm that you are ready to return to gaming responsibly.

aec67 recognises that some players may be more vulnerable to gambling-related harm than others, and that the impact of problem gambling extends beyond the individual player to affect families, partners, and dependants. This section outlines the additional protections aec67 has in place for vulnerable players, and the steps that concerned family members can take if they believe a loved one is experiencing gambling harm.

Third-party requests: aec67 can accept and act on responsible gaming requests from third parties — such as a spouse, parent, or guardian — who have reason to believe that an aec67 account holder is experiencing gambling harm. Third-party requests must be submitted via email at [email protected] and must include as much detail as possible about the account holder's situation. aec67 will handle all third-party requests with the highest level of confidentiality and will not disclose any account details to the third party without the account holder's consent, except where legally required.

Proactive intervention: The aec67 responsible gaming monitoring system tracks behavioural indicators — such as sudden large deposit increases, accelerated session frequency, significant loss acceleration, or changes in betting pattern — that may indicate a player is experiencing difficulty. Where such indicators are identified, aec67 will proactively contact the player via their registered email or in-platform message to offer responsible gaming information and to make them aware of the tools available. This contact is informational and supportive — it is not an accusation or a restriction on the player's account.

Protecting players during financially difficult periods: aec67 encourages players who are experiencing temporary financial hardship — due to job loss, medical expenses, or other circumstances common to life in Bangladesh — to set conservative deposit limits or activate a time-out during this period. Gambling during financial hardship significantly increases the risk of harm. Our support team is available around the clock to help you put protective limits in place quickly and without judgment.

Parental controls: If you share a device with children or younger family members, we strongly recommend enabling parental control software on that device to prevent access to gambling websites. A range of free and paid parental control tools are available for Android smartphones — the most widely used device type among internet users in Bangladesh — as well as for Windows PCs and tablets. aec67 support can provide general guidance on parental control options if needed.

Our commitment to vulnerable player protection is ongoing. aec67 regularly reviews its responsible gaming policies and tools against industry best practice and player feedback. If you have a suggestion for how aec67 could better protect vulnerable players, please share it with our support team — we take all such feedback seriously.